Support
Email [email protected]. Include your organization name and, if your question is about a role, candidate or call, the link to it in PhoneScreen.
Took a phone screen or got a text from us? Questions about the job go to the employer you applied to. To stop text messages, reply STOP.
AI video interviews
AI video screening is a limited beta for adults aged 18 and older. Employers choose the interview type for each role. To try the experience, open the free video demo. For video on your own roles, request beta access.
Before starting
Use a laptop with Chrome or Safari and a stable connection. Close other apps using your camera or microphone. Open the employer's original interview link, review the recording notice, and allow camera and microphone access when your browser asks. Both your video and audio and the AI interviewer's video and audio are recorded for the hiring team's review. If you need another way to interview, contact the employer before starting.
The camera, microphone, or sound does not work
Check the site's camera and microphone permissions in your browser settings and choose the correct devices. Reopen the original interview link after fixing permissions. If the interviewer is visible but silent, select Enable sound and check your speaker or headphone volume. The beta is still being qualified on other devices, so use a laptop if a mobile browser has trouble.
The connection dropped
Keep the interview page open and select Resume interview when it becomes available. If the tab closed, reopen the original interview link. Rejoin promptly: recovery has a limited window, and the interview may need another attempt after it expires. Saved questions and interviewer settings stay with the interview. Reconnecting does not add a separate charge. If it cannot resume, contact the employer.
Where employers review the recording
Open the role, choose the candidate, and open their screen results. The video player appears with the transcript and scorecard once the recording is saved. Access is limited to authorized reviewers in the hiring account. In the public product demo, the PhoneScreen team is the reviewer; your demo scorecard is sent to your email.
Video allowances and charges
On current subscriptions, phone uses 1 included screen credit and video uses 2. After the allowance, completed video screens cost $8; one remaining credit reduces the next video to $4. Video counts only when all questions are answered, the transcript is scored, and the complete recording is saved. Incomplete video interviews and recordings are not charged. Trial, legacy, prepaid, and AppSumo phone credits stay phone-only. See pricing and examples.
How long is the beta interview?
The public demo lasts up to three minutes. Current beta sessions support short interviews of up to five minutes. Employers should keep their question list within that limit while longer sessions are being qualified.
Connect an AI assistant
You can run PhoneScreen from ChatGPT, Claude and other AI assistants that support MCP: create roles, score resumes, invite or call candidates, review results and run reference checks. The server address is https://app.phonescreen.ai/mcp.
- ChatGPT: turn on developer mode (Settings → Security and login), then on the Plugins page choose + and paste the server address. Whether developer mode is available depends on your plan and workspace settings.
- Claude: Settings → Connectors → Add custom connector, paste the server address, then connect and sign in.
- Other assistants: add a remote MCP server with the address above. Most open the PhoneScreen sign-in page for you.
Connecting opens a PhoneScreen page where you sign in, pick the organization, and choose what the assistant may do: see roles, create and edit roles, see candidates and results, update candidates, and contact people for you. The assistant can never do more than your own account can.
Disconnect an assistant
In PhoneScreen, open Settings → Developers. Under Connected assistants, choose Disconnect. The assistant loses access right away. Admins can disconnect any assistant in the organization, and removing someone from the team disconnects theirs.
Common questions
The assistant says screening is paused
The assistant tells you why. Most often the account needs a payment method: add it under Settings → Billing, then ask the assistant again.
A candidate wasn't called
Calls and texts go to US and Canada numbers only. Check the number on the candidate, and look at the candidate's page for what happened on the call.
Reference checks or call campaigns don't show up
These features are turned on per account. Email us to turn them on.
Deleting candidate information
Email us with the candidate's name and role and we'll handle the request, subject to the hiring organization's obligations. See the privacy policy.