Can I mix phone and video screens?
Yes, with video beta access. A phone screen uses 1 included credit and a video screen uses 2. Basic includes 25 credits, Pro 100, and Enterprise 1,000 per month. For example, Basic can cover 12 video screens and 1 phone screen, or a mix of 10 phone and 7 video screens with 1 credit remaining.
When is a video screen charged?
A video screen counts when all questions are answered, its transcript is scored, and the complete recording has been saved. Incomplete interviews and incomplete recordings are not charged. Reconnecting does not create a separate charge. After the allowance, video costs $8; one remaining credit reduces the next video screen to $4.
Does the free trial include video?
The signup trial includes 10 phone screens. The separate public video demo is free, with limited places during beta. Customer video screening requires beta access. Legacy, prepaid, AppSumo, and trial phone credits remain phone-only; video screens on those offers are billed separately at $8 each.
What counts as a phone screen?
One completed phone screen with a scorecard. Missed calls, voicemail, technical failures, candidates who decline or ask to stop, and short hang-ups do not consume a screen. A candidate who hangs up after more than a minute, having given real answers, still gets a scorecard, with zero for unanswered questions, and it counts as a screen.
What is a reference contact?
One person who completes a reference conversation by text or phone. Three people giving references for one candidate use three contacts. Pro includes 25 completed contacts a month; Enterprise includes 250. Additional completed contacts cost $4 each.
Do included screens roll over?
Allowances refresh on your monthly subscription anniversary and do not roll over. Annual plans are paid upfront and still receive monthly allowances.
Can I cancel?
Cancel renewal in Billing and keep access through the end of your paid term. Any additional completed usage is still billed monthly. Existing recordings and results remain available.
What happens to my existing plan?
Your existing plan, prices, remaining free screens, and features stay in place. Switching to a new subscription is your choice.
How does the trial work?
Start with 10 one-time free completed phone screens. Resume screening is included while trial screens remain. No card is needed. Reference Agent requires paid Pro or Enterprise; it is not part of the trial.
Will I be charged when the trial ends?
No. After your free screens are used, new phone and resume screening pauses until you choose a subscription and complete checkout. Your saved candidates, recordings, and results remain available. The trial does not automatically become a paid plan.
What if I use 26 phone screens on Basic?
Basic includes 25 completed phone screens for $99/month. The 26th completed screen adds $4, making that month's total $103 before tax. On annual Basic, the $990 base is paid upfront and additional usage is billed monthly.
Compare subscription and usage costs with screening by hand.